All Systems Operational

About This Site

Exosite's Operations team uses this status page to communicate real-time status of Exosite's services and scheduled maintenance windows.

Portals Web Interface / Portals API   ? Operational
One Platform / API   ? Operational
support.exosite.com   ? Operational
Murano   ? Operational
Murano Device API   Operational
Murano Event System   ? Operational
Murano Services Operational
Murano Relational Database Service   Operational
Murano Time Series Service   Operational
Murano Key/Value Store Service   Operational
Murano Web Service   Operational
Murano User Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Murano Time Series Service Call Response Time
Fetching
Murano Device API Service Call Response Time
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Murano Web Service Call Response Time
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Murano Key/Value Store Service Response Time
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Past Incidents
Dec 17, 2018
Resolved - This incident has been resolved.
Dec 17, 05:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 17, 02:34 UTC
Update - We are continuing to work on a fix for this issue.
Dec 17, 02:29 UTC
Identified - We have identified the issue affecting a limited number of customer products and are working on a fix.
Dec 17, 02:29 UTC
Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - The issue has been resolved. Please contact our support team if you have any questions.
Dec 14, 19:18 UTC
Identified - We have identified the issue affecting a limited number of customer products and are working on a fix.
Dec 14, 17:20 UTC
Investigating - We are seeing a limited number of Murano products have device connectivity issues. We are investigating the issue.
Dec 14, 16:30 UTC
Dec 13, 2018

No incidents reported.

Dec 12, 2018
Resolved - No further issues have been detected at this time and the Murano Relational Database Service remains fully operational. If you have any further issues connecting your solutions to the service, please contact our support team.
Dec 12, 19:31 UTC
Monitoring - We have addressed the issue. All solution's performance should be back to normal. Please reach out to our support team if you have any questions or concerns.
Dec 12, 17:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 12, 15:09 UTC
Investigating - We are investigating reports of slowness for some customers who are using the Murano Relational Database Service.
Dec 12, 15:07 UTC
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:30 UTC
Scheduled - We will be performing an infrastructure cluster upgrade starting from 6:30 am UTC Time. No service disruption and downtime are expected.
Dec 6, 02:19 UTC
Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 09:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:01 UTC
Scheduled - Backend DB maintenance, no downtime expected.
Dec 5, 08:46 UTC
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.