All Systems Operational

About This Site

Exosite's Operations team uses this status page to communicate real-time status of Exosite's services and scheduled maintenance windows.

Portals Web Interface / Portals API ? Operational
One Platform / API ? Operational
CoAP API ? Operational
support.exosite.com ? Operational
Murano ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 24, 2016

No incidents reported today.

Aug 23, 2016
Resolved - We are confident that the DNS problem has been resolved and will not return.
Aug 23, 23:07 UTC
Monitoring - This DNS problem has been resolved, but we continue to be on high alert for complications. We will mark this status update Resolved when we are fully confident that the resolution is permanent.
Aug 23, 21:49 UTC
Update - Our DNS provider is experiencing a denial of service (DOS) attack. Since we have little information about how long their service outage will last, we're executing our backup plan of moving to a different DNS provider. We expect to finish that work within the hour.
Aug 23, 21:04 UTC
Identified - Our DNS provider is having an outage that affects Exosite ONE Platform, Portals, and some elements of Murano. We are working with our provider to restore service.
Aug 23, 20:47 UTC
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - We have determined that these unexpected ONE Platform behaviors affected a particular customer exclusively. We have reached out directly to the customer affected. If we have not reached out to you, you may safely disregard this incident.
Aug 15, 17:28 UTC
Investigating - We've detected a set of problematic behaviors affected Exosite's ONE Platform within the last hour. The behaviors include multiple executions of dispatches and spurious authentication failures for some devices.
Aug 15, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 15, 06:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 UTC
Scheduled - The OnePlatform will receive a software update. No downtime is expected.
Aug 10, 08:36 UTC
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016
Resolved - We believe we have resolved the problem, but we are continuing to watch the services involved to ensure that they continue to function properly.
Aug 11, 16:51 UTC
Investigating - We have found that attempting to create a solution may fail. We are attempting to determine the cause.
Aug 11, 15:07 UTC
Aug 10, 2016

No incidents reported.