Partial Service Degradation on the One Platform

Incident Report for Exosite

Resolved

This incident has been resolved.

Posted Jun 27, 2020 - 16:42 UTC

We are continuing to monitor for any further issues.

Posted Jun 27, 2020 - 16:42 UTC

We are continuing to monitor for a potential problem with the Portals API.

Posted Jun 27, 2020 - 15:36 UTC

The fix has been deployed, all systems are back to normal. Monitoring to ensure everything has stabilized...

Posted Jun 27, 2020 - 15:28 UTC

The issue has been identified and a fix is being implemented.

Posted Jun 27, 2020 - 15:27 UTC

We are seeing reduced performance on a One Platform node and are investigating. This may impact a subset of customers.

Posted Jun 27, 2020 - 14:54 UTC

This incident affected: One Platform / Portals (Portals Web Interface / Portals API, One Platform / API).